1. Who we are

Bundaberg Tradies (bundabergtradies.com.au) is an independent online directory of trade businesses operating in and around Bundaberg, Queensland, Australia. We are not a franchise, lead-generation platform or employment agency.

For privacy enquiries, use the contact form on our Contact page.

2. What information we collect

Information you give us directly:

• Your name and email address when you submit a contact form or enquiry
• Business details (name, address, phone, email, website, ABN, licence number) if you submit or claim a listing

Information collected automatically:

• Pages visited, time on site, device type and approximate location — collected via Google Analytics
• Cookies used for basic site functionality and analytics (see Section 6)

We do not collect sensitive personal information such as financial details, health information or government identifiers.

3. How we use your information

• To respond to your contact form enquiries
• To publish, manage and verify business listings on the directory
• To understand how visitors use the site via Google Analytics so we can improve it
• To comply with our legal obligations under Australian law

We do not use your information for direct marketing without your explicit consent, and we do not sell, rent or trade your personal information to any third party.

4. Disclosure of information

We do not share your personal information with third parties except:

• Google Analytics — anonymous, aggregated traffic data only (see Section 5)
• Hosting provider (Hostinger) — servers that store site data, bound by their own privacy policy
• Legal obligation — if required by law, court order or government authority

Business listing information (name, address, phone, website) is published publicly on the directory as the purpose for which it was provided.

5. Google Analytics and overseas disclosure

This site uses Google Analytics, operated by Google LLC (United States). Analytics data is transferred to and processed on Google’s servers, which may be located outside Australia. Google complies with the EU-US Data Privacy Framework and implements standard contractual clauses.

The data collected is anonymous and aggregated — it does not identify you personally. You can opt out at any time using the Google Analytics Opt-out Browser Add-on. For more information, see Google’s Privacy Policy.

We take reasonable steps to ensure Google complies with the Australian Privacy Principles in relation to this data, consistent with Australian Privacy Principle 8.

6. Cookies

This site uses cookies for:

• Basic WordPress site functionality (session management)
• Google Analytics (anonymous traffic data)

By continuing to use this site, you consent to our use of these cookies. You can disable cookies in your browser settings at any time, though some site features may not work as expected.

We do not use advertising cookies, social media tracking cookies, or any third-party marketing pixels.

7. Data security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure, consistent with Australian Privacy Principle 11.

These steps include secure HTTPS connections, access controls on our website administration, and use of reputable hosting infrastructure.

In the event of a data breach that is likely to result in serious harm to individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

8. Your rights

Under the Privacy Act 1988 (Cth) and the 2024 amendments, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct information that is inaccurate, out of date or incomplete
• Deletion — request that we delete your personal information where it is no longer necessary for the purpose it was collected, or where you withdraw consent
• Complaint — lodge a complaint with us or directly with the OAIC if you believe we have breached your privacy

To exercise any of these rights, contact us via the Contact page. We will respond within 30 days.

9. How to make a privacy complaint

If you have a privacy concern, please contact us first using the Contact page. We take complaints seriously and will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

10. How long we keep your information

We retain contact form enquiries for a reasonable period to respond to and follow up on enquiries, then delete them. Business listing information is retained while the listing is active. We do not keep personal information longer than necessary.

11. Children’s privacy

This site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top will always reflect the current version. Continued use of the site after an update means you accept the revised policy.